Refund policy

Flamingo Life® Return and Refund Policy

This return policy is valid for all countries that we ship to.

You have the right to return items within 30 days after the arrival of your order.

Return Conditions

The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product. 

Return Eligibility

  • Note: Only products in NEW condition can be returned. We reserve the right to refuse a return with traces of use.
  • NEW: These are unopened products in their original packaging and products that have never been used.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, email customerservice@flamingolife.us promptly with your order number and clear photos of the item and packaging. Keep the item and packaging until we provide instructions.

Please contact us before returning the item. We will review your claim and advise whether a return is necessary and whether a replacement or refund is appropriate. If a return is required, the customer is responsible for return shipping costs, except where applicable law requires otherwise. Opening the packaging to inspect the item does not prevent you from reporting damage or a defect.

Self-Serve Returns

Flamingo Life® now offers self-serve returns for your convenience. You can easily initiate a return through your customer account page without the need to contact customer service. Here’s how it works:

  1. Log In: Log in to your customer account on our website.
  2. Initiate Return: Navigate to the order you wish to return and select the items you want to return.
  3. Return Reason: Choose a reason for the return from the provided options.
  4. Return Status: Keep track of your return’s status through your account.
  5. To start a RETURN click here: https://flamingolife.us/account

Refund Process

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering. We comply with all relevant laws regarding returns and refunds. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Privacy and Data Security

Your submission of personal information through the store is governed by our Privacy Policy. We ensure that your personal data used during the return process will be protected. To view our Privacy Policy, please click here.