Flamingo Life® Return and Refund Policy

You have the right to return items within 30 days after the arrival of your order.

Return Conditions

The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product. 

Return Eligibility

• Note: Only products in NEW condition can be returned. We reserve the right to refuse a return with traces of use.
• NEW: These are unopened products in their original packaging and products that have never been used.

Restocking Fee

• A 10% restocking fee will be applied to all returned items that are delivered as ordered and undamaged. This fee helps cover the costs associated with processing returns, such as inspecting, cleaning, repackaging, and reselling items. The restocking fee will not apply to items returned due to defects, damage, or incorrect deliveries.

Self-Serve Returns

Flamingo Life® now offers self-serve returns for your convenience. You can easily initiate a return through your customer account page without the need to contact customer service. Here’s how it works:

1. Log In: Log in to your customer account on our website.
2. Initiate Return: Navigate to the order you wish to return and select the items you want to return.
3. Return Reason: Choose a reason for the return from the provided options.
4. Return Status: Keep track of your return’s status through your account.
5. To start a RETURN click here: https://flamingolife.us/account

Refund Process

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering. We comply with all relevant laws regarding returns and refunds. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Privacy and Data Security

Your submission of personal information through the store is governed by our Privacy Policy. We ensure that your personal data used during the return process will be protected. To view our Privacy Policy, please click here.